Refund policy

RETURN AND REFUND POLICY

  • Can I return my order?
    • Yes, Plenty accepts qualified returns! 
      • Qualifications For Return:
        • Proof of Purchase - Returns qualify for review if there is proof of purchase from PlentyMercantile.com. Customer may provide a screenshot of the order confirmation or the Order Number in their Return Request. Products purchased from other retailers are not eligible for return at Plenty.
        • Received Within 30 Days - Returns qualify for review if the order was delivered within the previous 30 days of the Return Request. The USPS tracking number verifies the date the shipment was delivered.
        • Product Condition - Returns qualify for review if the product is in original shipped condition. If the product or packaging is used, it may not be eligible for return.
          • There are product categories that are non-returnable, even if the prior criteria are met, and even if product is original shipped condition.
          • NON-RETURNABLE ITEMS:
            • Food or Edible Items of any kind.
            • Antique or Vintage Items (Noted in Product Description)
            • Bath & Body Products, if opened at all.
            • Holiday & Christmas Items 
            • Items purchased at Will Rogers Airport
      • DAMAGED or DEFECTIVE MERCHANDISE
        • If your order arrives damaged, please provide detailed photos of the shipping materials and the product to qualify for a replacement (if available) or a refund.
        • If your products are defective, please provide detailed photos and description to qualify for a replacement (if available) or a refund.
  • What about shipping charges on returns?
    • Original shipping charges on returned items are non-refundable. If the products qualify for return, the original price of the products will be refunded back to the original payment, excluding the original shipping charge.
    • For a standard return, the purchaser pays to ship a return back to Plenty.
    • Shipping Address For Returns:
      • Plenty Mercantile Attn: Returns
      • 807 North Broadway Avenue
      • Oklahoma City, OK 73102
  • How do I return my item(s)?
    • Email a Return Request to OrderAssist@PlentyMercantile.Com before shipping the item back to Plenty.
    • What To Include In Return Request Email:
      • Order Number
      • Reason For Return Request
      • Photos Of Items 
    • Our E-Commerce Team will quickly review the Return Request and respond with next steps.
    • If Return Request is approved, please safely ship the items back to our Flagship Store in Oklahoma City:
      • Plenty Mercantile Attn: Returns
      • 807 North Broadway Avenue
      • Oklahoma City, Oklahoma 73102
    • Online orders are eligible for return review in our streetside brick-and-mortars as well. (Excluding the Plenty in Will Rogers Airport - it is operated separately from our 2 Downtown Oklahoma City Stores.)

CANCELLING OR EDITING AN ORDER - If you'd like to edit or cancel an order before it has been shipped, we can help. Call our E-Commerce team at 405.888,7470 (Press 2) to catch the order quickly. (Shipping charges may need to be adjusted if edits affect dimensions and weight of shipment.)

Time is precious. We do our best to respond within 24 business hours to all correspondence, usually much sooner.